Genesis Help Center

As part of the launch of the Genesis platform we also created an external Help center for users to learn about product features, keep onto of new releases through release notes and get involved with the user community through our user forum.

desktop prototype

The help center was built on Zendesk and I was responsible for assessment and selection of the best platform based on user needs. We also used Wistia to allow us to self host video content for tutorials. This allowed us to keep all IP behind a wall and limit access to non Genesis users and the general public.

Table and Mobile screen variants

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